HVAC Installation Manager

Harp Home Services, located in Windsor, CT is searching for a dynamic HVAC Installation Manager. We are seeking someone who is goal oriented, self-motivated, and has demonstrated leadership and people development skills. The HVAC Installation Manager will oversee daily residential installs while managing the field and the office operations. The field includes Install Crews consisting of Supervisors, Install Leads, Install 2nds., and Entry Level Installers

Who are we?

We are Harp Home Services. For years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind that outstanding customer service and technical expertise sits our people. Our employees are the core of our business and our people-first culture ensures that we can deliver on the Harp guarantee with each and every employee and customer we service. We believe that happy employees = happy customers!

About the Requirements/Skills:

• Mandatory 10+ years within the HVAC Residential Industry and a minimum of 3 years managing a residential HVAC department.

• Technical School diploma or certificate of completion
• Knowledge of HVAC equipment, tools and materials
• Extensive technical skills within the trade
• Customer/Client Interfacing
• Ability & willingness to work a flexible schedule as necessary to meet customer requirements
• Understanding of operational concepts including planning, scheduling, and logistics
• Demonstrated excellent written and verbal communications skills
• Proficient in Microsoft Office, including Word and Excel

About the Responsibilities:

• Directly manages Installation team members. This includes, but is not limited to:
  • interviewing and training employees
  • planning, assigning, and directing work
  • appraising performance
  • rewarding and disciplining employees
  • addressing complaints and resolving problems

• Stay abreast of industry technological developments and convey this knowledge to team members
• Coordinate team member activities to:
  • ensure individual and team goals are consistently achieved
  • ensure team members are working up to the highest standards in all aspects of their positions
  • conduct regular meetings with team members to review company policy and procedures, performance, quality and safety statistics
  • interface effectively with other departments
  • ensure employees provide superior customer service
• Conducts ride-a-longs with Service Technicians
• Provide customer service support, as necessary; respond to customer inquiries and problems in a timely manner; resolve excessive consumption problems
• Oversight of permits and inspections
• Promote and support the Company brand

Apply today for immediate consideration.